W H A T  C L I E N T S  S A Y

"Martin Grunstein presented at the biennial conference of Golf Management Australia in November 2009. Martin instantly connected with the group of golf club managers. The presentation was straight to the point, entertaining and amazingly informative. Most managers rated Martin's presentation the highlight of the week-long conference. The presentation was not hype but rock-solid proven templates for success in small business. Martin also practises what he preaches; his 'after sales service' is second to none and I understand that most managers at the conference have or will have free follow up consultations with him. There are a significant number of golf club managers who have benefitted greatly from the experiences of an expert who imparted his knowledge simply, realistically, with clear focus and in an entertaining manner. This was a first class presentation any way you look at it. Thank you, Martin."
Gordon Hurford AM, Director and Conference Chairman, GMA Limited

"Martin Grunstein presented to our 100 top business development staff in October 2009 when we were looking to make a behavioural change in our organisation towards longer term mutually beneficial client relationships. In preparation for the talk Martin undertook two detailed briefing sessions to ensure his contribution was relevant. We also gave him pre-permission to give us constructive criticism. In short he was compelling. He was extremely well researched on our company and was 'on message' in his justification of our need to change as an organisation. he was brutal on occasions but it was the type of wake-up call we needed. Positive feedback from our staff has been non-stop for the past two weeks and a number of our business units are taking advantage of his free post conference consulting services. I highly recommend Martin to any future conference. You will get the most from him if you brief him well."
Andrew Wilson, Executive Chairman, Laing O'Rourke Australia

"Martin's passionate, relaxed and, at times, humorous approach to the training allowed staff to absorb important information and be actively involved in the training process. The most impressive part of our involvement with Martin has been the post training support which has exceeded our expectations in every way. In a country where businesses have made an art of 'overpromising and underdelivering', Martin personifies the true meaning of service and support. Now, four months after the training and armed with the important skills staff have learned, it seems far more than sheer coincidence that we are currently enjoying our strongest increases in new membership and sales in the past six years!"
Stuart Fraser, CEO, Castle Hill Country Club

"Thank you for presenting at our recent podiatry conference, “Practice made Perfect”. Your presentation was both provocative and insightful. I know that our members had much to think about in the way they manage and operate their practices and I see the positive results of that flowing through already. Our delegate survey form showed that you were recognised in the top two of all the presentations given. Thank you and well done. We will be using you for our future events, without hesitation."
Gary Donnison, Executive Officer, Australian Podiatry Association (NSW)

"Martin Grunstein presented at our national conference in October 2007 and I can only say the connection between Martin and the group was, and still is, amazing. The presentation was professional, entertaining and informative. Unlike other presenters that hype a group of people whilst on stage then tend to dissipate over time, Martin's presentation reinvigorated our network and he continued to back his presentation with follow up calls and messages to keep me/us focused. From the time we heard Martin's presentation our company and the network have worked closer as a team, firmly focused on simple changes that were literally in front of our noses. These changes were embraced, refined, marketed and enthusiastically supported by the network."
Grant McGregor, National Retail Manager, Yokohama Tyres Australia Pty Ltd

"A privilege to have you join us. The two days were very successful and your presentation very well received with the appropriate resonance from staff. Delivering aspiration, leadership and motivation without lecturing was our hope and intention. You delivered in great style!"
Peter Rix, Managing Director, George P. Johnson

"I found the presentation from Martin Grunstein both entertaining and extremely beneficial. After seeing a number of key note speakers over the past twenty five years, it was refreshing to witness a presentation that captured the audience’s attention while challenging them individually to look at the way they see retail principles and apply them in their day to day business. I have received a number of positive comments from the franchise owners relating to the session with Martin. It was great to hear a number of these franchise owners are going to change the way the do certain things within their business as a result of Martins presentation."Michael Carr, General Manager, Leading Edge Electronics and Digital

"Training and educating can become dull, mundane and costly for both employer and employee, sometimes with little return for both parties. Martin Grunstein has a superb quality of being able to hold audiences through humour and at the same time educate them using clever tactics that include interactive involvement and a genuine request for feedback and ideas. I would highly recommend Martin for the education of teams that have high energy, success motives plus enjoy a laugh."
Peter Yeoman, National Sales Manager, DeBortoli Wines

"Thanks once again for a great presentation at our Expo, you held the 500+ delegates attention for the entire hour and as usual your message was simple, straightforward and completely relevant to improving our dealers' business, serving their customers for a higher retention ratio of repeat of business and growing their margins.Once again you delivered more than you promised and more than what we expected!" John Temple, Director and General Manager, Mercury Marine, Aust, NZ and Pacific

"This is just a quick note to thank you so much for the sensational job you did at my last two conferences. We had great feedback from both the attendees and other staff who were present. You walked in and you walked out and none of us will never be the same. I look forward to working with you again- regularly!!"
Jo Mahoney, General Manager, Conferences at Leading Edge Group

" Martin's message was powerful and far from rocket science, he used simple examples of how businesses can increase their profits and retain loyalty from their customers leading to constant repeat business. He demonstrated how we can make ourselves different from the rest; stand out from our competitors without discounting our service. I willingly commend Martin to any seminar or conference without hesitation."
Warren Prince, MFAA NSW/ACT State Councillor and Treasurer

"Martin Grunstein has been a speaker at our National Dealer Conference for two years running. This year Martin closed our conference with a powerful and engaging presentation that left our 400 strong audience wanting more. He was credible and funny whilst he delivered a serious business message to a large group of independent dealer principals. In addition, Martin offers his consulting services as a follow up post conference for those individuals needing help putting the ideas into practice. We were very pleased with him."
Jenny Heid, Group Manager, Telstra Corporation

"Many thanks for your presentation at our annual national conference. You were well received by a team of thick-skinned, hard-bitten sales staff who are often hard to warm to "outsider" presetnations. In fact, they were still making mentione of various points you made as the conference wore on after you departed. You have greatly helped our effort to have the sales staff leave in a positive manner and look for opportunities in a tough year."

Allen Colburt, General manager, Gallagher Animal Management Systems

"The feedback from the members has again been excellent. They were impressed, not only with the ideas you put forward for their business, but also with the passion of your presentation. Your seminars at both our conference and trade fair events were very professional in every way and we would certainly be pleased to recommend you to other organisations."
Colin Pocklington, Managing Director, Nationwide Jewellers

"Delegates rated this year's conference as the 'best ever' and your presentation gave all participants the opportunity to step back and remind themselves that retailing is not complicated, it's how you go about doing business that counts and this in turn enables retailers to remain profitable."
Wayne Burton, Chief Executive, Appliance Connexion

"The response from our customers confirmed that this year's Aluminium Systems Conference was the best to date. In particular, your presentation was mentioned as the most practical and sensible that a guest speaker has delivered. After your presentation one of our customers asked if you were from within our industry as you spoke so confidently and credibly about specific issues that our customers face in their day to day business. The ability to customize and deliver a relevant presentation in your own animated and witty style, I believe, are the keys to your success."
Derek Tidey, National Sales and Marketing Manager, Aluminium Systems Pty Ltd

The main reasons why I highly recommend Martin and would use him again are for his:
· Outstanding sense of humour and use of intelligent wit
· Commitment to clients
· Preparation and research
· Business experiences
· Life experiences
Michael Ference, Sales Manager, Novartis Pharmaceuticals

“It is with absolute pleasure that I give this testimonial to Martin Grunstein after he was a keynote speaker at our recent Australasian convention. The feedback I have been receiving from Martin’s presentation is so strong and supportive of his “no nonsense” style and delivery. He kept his audience captivated and took them along on an interesting hour’s presentation done with humour and candid comments. I wouldn’t hesitate to recommend Martin to anyone considering his presentation whether in a workshop condition or as a keynote presenter.”
Lenore Sieber, RE/MAX Australasia Convention Convenor

"Martin Grunstein is without doubt the best speaker we have ever had at a national conference. he is the ultimate professional. I would recommend him highly to any group looking to inspire their people in the most entertaining way."

Gerard Ryan, CEO, Australian Shop and Officefitters Industry Association

“Your presentations on Customer Service and Value Adding were relevant to the challenges facing our business and struck a chord with staff at all levels. It is refreshing to see a speaker who doesn’t take himself too seriously yet conveys a message which hits the mark. Your straightforward delivery style keeps the audience amused and attentive and is thought provoking at the same time.”
Craig Black, Dealer Principal, Black Toyota

“With hesitation and a certain amount of scepticism I organised a company focussed sales morning with you. After a brief on who you were motivating and what we needed to improve upon, you delivered a most informative, helpful and entertaining morning which resulted in positive comments from some of our more cynical managers. Well done! Everyone walked away with new ideas. We will do this again.”
Helen Davies, Publisher, Yaffa Publishing Group

“It is about twelve months since we first met and discussed our ongoing development programme for our lenders. From this first meeting your involvement and commitment to our cause has always been as part of our team and I have enjoyed working with you. Your professionalism, attention to detail, flexibility and accessibility certainly made you my ‘stress manager’. I knew with confidence there was one aspect of the programme I didn’t have to worry about. Martin, I suppose the strongest indicator of your success is the number of our regional teams who have requested you extend your presentations to other job families within their teams. To me this confirms the value you bring to the business.”
Keith Moyle, Executive Manager, Commonwealth Bank of Australia

“We are still receiving very positive emails, cards and faxes from our members who attended our Hamilton Island conference earlier this month. It seems your presentation really struck a chord with our members. The time you spent researching our industry and the critical issues confronting our members certainly contributed to the success of both your presentation and our conference programme.”
Colin Pocklington, Managing Director, Nationwide Jewellers

“Martin provides a realistic, witty and sometimes confronting commentary on the value of providing great customer service. No fluffy motivational waffle, just practical information on how to provide value added service to blow your clients away and create further listings. He will challenge even the most experienced and ego driven sales expert in your team, a worthwhile investment.”
Jaclyn Knight, National Franchise Services, PRD Nationwide

"Having organised many conferences and speakers for both the First National Real Estate Group and other organisations, I know one of the most important pieces of the pie are speakers. You came highly recommended and proved perfect for both the time (first speaker of the day) and the mixed audience (delegates and partners). The message I am receiving from all over New Zealand is that your address stretched the boundaries, distorted the square, questioned the rules and, above all, gave solutions to the challenges presented."
Colin Wilson, Chairman, First National Real Estate Group, New Zealand

"Martin Grunstein has been a presenter at the last two annual conferences of the Queensland division of the Australian Institute of Credit Union Management Limited. Martin has rated highly with 96% of attendees rating his presentations as "very good to excellent". He has the ability to get his message across to all levels of management, with attendees indicating that his presentation is relevant, vibrant, entertaining, thought provoking and passionate. His enthusiasm, energy and sense of humour is never lost on his audience. I can strongly recommend Martin as one of the great presenters of this decade."
Lloyd F Hawkins OAM, Events coordinator, AICUM Queensland

"Martin Grunstein addressed our National Dealer Conference in July 2005. Our conference was an outstanding success and Martin's session was rated the highest out of all conference sessions. Our industry is characterised by increased competition, downward price pressure and shrinking margins and this formed part of our brief to Martin. He provided practical, hands-on and take away value that our Dealers raved about. Plus many have contacted Martin since the conference to get his assistance with their customer communications, a service Martin offered as part of his fee. Martin is an outstanding conference speaker."
Philip Hayes, General Manager - Business Sales, Telstra Business Systems

"A HUGE thank you for presenting at our annual conference. What can we say? We have a tough crowd and had them in awe. You inspired, motivated, and made them laugh, well worth every cent. Thank you also for taking such an interest in our business prior to the event ensuring your presentation was not only everything mentioned above, but was highly relevant to the audience. If all keynote speakers were like you, running a conference would be a breeze."
Michele Harding, National Operations Manager, Fitness First Australia

"Just a short note to express our satisfaction and appreciation for the outstanding work you have done with the members of PLAN and our own sales team. Your sessions at our member conferences in late 2004 were rated as the number one session by the majority of participants and the high number of follow up emails you had is testament to the impact you had. We asked for a thought provoking and challenging session and that is what you delivered. The subsequent sessions at our Professional Development Days in 2005 were a perfect extension of the conference sessions for those that attended the conferences and, for those that had not seen you before, stimulating stand alone sessions in their own right. At an organisational level, I also know that my sales team benefited from the workshop we held, focusing on our value proposition and marketing message."
Ray Hair, General Manager, PLAN Australia

"Following our conversations and your address to the Elders WA Real Estate conference at our annual conference in July last year, I am pleased to report back to you the results of our campaign. After nine months our average earning rate is up 0.5%. When one considers that the average commission rate is approximately 2.5%, an increase of half a percentage point is most significant. An added benefit of the higher earning rate achieved is that in some areas it is difficult for us to increase our market share, but by incorporating your recommendations we have still been able to increase our bottom line profitability for both the company and the staff. In summary, we attribute this very rewarding outcome specifically to your recommendations at our annual conference as this was the catalyst for us to become the most professional and dominant Rural Agent in Western Australia."
Ray Armstrong, Business Development Manager, Elders, WA

The delivery of your presentation and your obvious understanding of our industry impressed all those in attendance and is a testament to your preparation, knowledge and ability to get the message across. All of the above however, would not have been as impressive if not for the humour and commonsense approach with which you imparted the information. Thanks for making our conference such an outstanding success.
Graeme Haney, General Manager, Mortgage Wisdom

Your presentation at our annual dinner to clients and the workshop with staff have received some great feedback, in particular the client who was just about submit a proposal for work and amended the proposal document based on the insights you had given him that evening. He got the job.
Greg Lourey, Managing Partner PricewaterhouseCoopers, Newcastle

What intrigues me is that this is the third of your sessions I have attended, all with people selling steel to the same markets, and we still come up with new value add opportunities to put to our customers. I wonder if the list will ever be completed?
Alan Dean, Manager, OneSteel George Ward Sheet and Coil

We had nothing but praise for your presentation and considered it one of the best we have ever had in terms relevance to the topic. Your input was thought-provoking a nd extremely well presented. The humour was appropriate to the audience and appreciated. I personally would not hesitate to recommend you to others and have indeed already done so.
Caroline Strachan, Executive Officer, The Association of Consulting Engineers NZ

To say there has been a great response to your presentation is an understatement. The post conference reviews rated you no less than 10 out of 10 in all categories. Post conference we experienced a 26% increase in sales in the immediate month that followed and this trend has held with sales showing a steady increase each month.
Troy Cartwright, National Marketing Manager, Poolwerx

I was expecting brilliant things and you exceeded my expectations. “Making Profits in Changing Times” was a very appropriate topic and I was very pleased, as it was important, that you followed my briefing to the word. I can’t begin to tell you how happy I am with the results of your presentation and I know how extremely worthwhile it was to our delegates.
Steve Sampson, General Manager, Choice Home Loans